Customer Satisfaction


What Our Clients Say About Us

Amalgamate’s clients are testament to the high attention to detail and ongoing customer care that Amalgamate is able to offer.

"We wanted to let you know we have just received our QIP accreditation for both Wyong and Lisarow Dental Care. Thank you very much for producing our infection control manual and the many tips you gave us in this process which helped us with the accreditation."

Marilyn Buys, Practice Manager, Wyong & Lisarow Dental Care

"Thanks to Dr Roslyn Franklin from Amalgamate for providing our customised Infection Control Manual and Infection Control Management Plan.

Roslyn provided everything in a usable format and it's easy for staff to use. Her information and recommendations were at a high standard. I would have no hesitation in recommending Roslyn and Amalgamate."

Dr Debra Brown, Dentist, Debra Brown Dental

"We approached Amalgamate to help our Practice achieve Accreditation with the minimal disruption to our ongoing workload.

Roslyn Franklin simplified the whole process with her directional approach, and guided assistance with documentation. This was invaluable as it was easy for us to source, edit and complete tasks assigned to the Accreditation process.

Ros is competent and organised; she worked closely with us on each of the tasks. We found her to be extremely cooperative and friendly in her approach. Her skill set is outstanding and we would not hesitate to recommend Ros to any Practice working toward being Accredited."

Rosey Kyron, Practice Manager, Mosman Park Orthodontics

"We would like to make a very special mention to Roslyn from Amalgamate. Not only is her knowledge and expertise in her field outstanding, she delivered more than what we expected and was an absolute pleasure to learn from. Sending our thanks and high recommendations from Smile Makers Whitsundays."

Lauren McDonald, Smile Makers Whitsundays

"Efficient, effective and an important audit of our practice. Ros finalised a new infection control manual and checked our procedures onsite.
An important improvement to our compliance."

Dr Andrew Brostek, Noranda Dental Clinic

"Ros updated our infection control practices and policies last year. We found her very easy to work with and the material she produced was surgery-specific, succinct, and easy to implement. We will definitely use her when we decide to become accredited."

Dr Kate Kessell, Collie River Dental Centre

"Ros has been instrumental in helping us get accredited as a practice. From the starting documents, putting a plan in place and the consistent support at all levels from start to finish, Ros has been great. I would not hesitate the slightest in recommending Ros to any practice planning to embark on this journey to practice accreditation. For busy practices especially, finding the time, the right information and support is very difficult.

The whole process has been made much easier with Ros."

Dr Sanjivan Kandasamy, West Australian Orthodontics, Midland WA

"As a clinician and health care provider I have always realised the value of accreditation to quantify the standards the public deserves of us. However also as a clinician the prospect of extensive down time and dealing with systems and protocols outside my area of expertise was somewhat daunting.

Ros made the transition to accreditation a simple and seamless task. With minimal disruption to our clinical practice she was able to work with our team and build on our systems to reach the end point of our accreditation. I felt fully informed at all times by regular email updates and my staff felt truly involved in the process and shared the sense of achievement when our certificate arrived.

I recommend to all my colleagues to embrace accreditation at the earliest possible time and further wholeheartedly recommend Ros to facilitate the process."

Dr Eugene 'Blue' Clark, Dentistry on Marlston, Bunbury WA

"Dr Roslyn Franklin was an enormous help to our specialist periodontal practice in becoming QIP accredited in 2015. I found Ros to be friendly, professional and patient. I am so glad I asked her for help, it was a great business decision. If your practice is going through the accreditation process, I can highly recommend Dr Ros Franklin's services."

Brad Pears, Practice Manager, Elite Perio, Subiaco WA

"I can highly recommend Dr Ros Franklin in the capacity of “expert on accreditation” in making our journey to Accreditation a smooth experience.

As a fellow dentist she was able to understand every aspect of the running of a dental office. Her interaction with myself and staff was professional and streamlined. Ros was able to ask brief accurate questions and made use of our existing SOP manual and the requirements of accreditation a painstakingly easy joint venture.

Ros knows her stuff."

Dr Chai Lim, Hampden Road Dental Care, Nedlands, WA

"Dr Roslyn Franklin conducted her services in a highly professional & friendly manner. All requests for help or clarification were acted upon promptly and comprehensively. She made the process smooth and easily achievable."

Nicola Wilmott, Practice Manager, iKids Paediatric Dental Care, North Fremantle, WA

"I’m extremely thankful to Ros for making the accreditation process so seamless. Ros is highly knowledgeable, competent and thorough. Throughout the process, she was helpful, communicative – and always happy to take calls from us at any time. I would recommend her services to anyone applying for certification."

Lucas Lang, Owner, Dentistry Plus, WA

"I would like to thank Roslyn for assisting me in updating my knowledge of infection control and the most recent standards and guidelines in the dental industry. Rosalyn has an excellent way of teaching making it easy to understand why infection control is so important and how to implement it into the practice. I thoroughly enjoyed learning and feel much more confident knowing that I have all the information and resources to maintain a high standard in the dental surgery."

Tracy Kuhnemann